Shipping & Returns Policy – FitCore

Shipping Policy

At FitCore, we make sure your workout gear gets to you fast and hassle-free. Once you place your order for a workout bench, resistance bands set, or adjustable dumbbells, we process it within 1–2 business days. Then it ships out and arrives in 5–10 business days.

You’ll receive a tracking number as soon as it leaves our warehouse, so you can follow every step of its journey. That means full visibility from our Dallas center to your doorstep—whether you’re in downtown LA or rural Texas.

We ship to all 50 states, including Hawaii, Alaska, and Puerto Rico. Just keep in mind that deliveries to these remote areas may take an extra few business days due to carrier routes. We’ll update your tracking status to reflect any changes.

What to Expect

• Orders are shipped from our warehouse at 2845 Industrial Blvd, Suite 200, Dallas, TX 75207.
• Tracking is provided via email—no need to chase us for updates.
• If your package gets delayed, you can reach us anytime at [email protected]. We handle all shipping and logistics issues on our end, so you never have to deal with the carrier directly.

Return & Refund Policy

We want you to love your FitCore gear. If something’s not right, you have 35 days from delivery to return your item—no matter which country you’re in. Here’s the best part: we cover the return shipping cost, so you won’t pay a penny to send it back. Just pack the product in its original condition (undamaged, with all parts and packaging), and we’ll take care of the rest.

How It Works

• Email us at [email protected] within 35 days of receiving your order. Mention the item (workout bench, resistance bands set, or adjustable dumbbells) and the reason.
• We’ll email you a prepaid return label. Just print it, tape it on the box, and drop it off at any USPS or FedEx location.
• Once we receive the return at our Dallas warehouse, we process your refund—back to the original payment method you used at checkout.

Refund Timing

Your refund will go back to the payment method you used, like your credit card or PayPal account. The exact timing depends on their processing schedule, but it usually shows up within a few business days after we confirm the return.

Important Notes

• Items must be returned in good condition, with all original accessories and packaging. If something’s missing or damaged, we’ll let you know before proceeding.
• For damaged or defective items, contact us immediately. We’ll handle the return and send a replacement or full refund—no extra steps for you.
• We handle all after-sales issues. If your package gets lost or arrives broken, reach out to us directly at [email protected]. We’ll sort it out promptly.

Need help? Our team is here to make your return simple and stress-free. Just drop us an email, and we’ll guide you through every step.